Frequently Asked Questions

IS MY CONTRACT TRANSFERRABLE TO ANOTHER MEMBER? 
Unfortunately, your membership may not be traded, transferred or assigned to any other person. If you allow your card to be used by a non-member, you may be expelled from the centre and campus and have your membership terminated, without any refund.

 

WHAT MUST I DO IF I’VE LOST MY CARD?
If you’ve lost your card, report it at reception as soon as possible.
A new card will be issued to you at R 50.00.

 

MUST I USE A TOWEL? 
Please use a big towel at all times while exercising and remember to wipe equipment immediately after use for hygienic reasons. Excercise mats, spray bottle and towelling available.

 

ARE THERE LOCKERS AVAILABLE AND HOW LONG MAY I USE IT? 
Pigeon holes are provided in the change rooms to store your personal belongings at your own risk while you exercise. These lockers are available for a single exercise session only. Please provide your own padlock. All personal belongings must be removed after your exercise session. Any lock left overnight can be removed – and the contents of the locker will be placed in lost property. 

 

HOW CAN I PAY MY MEMBERSHIP FEES? 
• Cash 
• Debit Card 
• Credit Card 
• Debit Order 
• Internet Transfer: no activation of membership can commence before proof of payment is received and verified on   bank statements.


Please remember to bring your ID document when joining or renewing your contract or purchasing an access card.

 

CAN I SUSPEND MY CONTRACT? 
A minimum period of 4 weeks per membership is allowed. An admin fee of R50.00 per month will be charged and has to accompany a written notice prior to the time of absence. 
For a 6 month contract, 1 month can be frozen. 
For a 12 month contract, 3 months can be frozen.

Please note the fees paid to suspend your membership is not  refundable or transferable.

 

 

WHEN CAN I DO THE PAPERWORK RELATED TO MY CONTRACT WITH THE GYM?

Mondays – Thursdays: 06:30 – 19:30  

Fridays: 06:30 – 17:30  


No staff available on weekends or public holidays. 

 

DO I HAVE TO PAY THE JOINING FEE AGAIN IF I RENEW MY MEMBERSHIP?
Every member has a grace period of 3 months after their contract has expired, renew your contract within the grace period and no joining fee will be levied.

 

HOW DOES THE ACCESS SYSTEM WORK AT THE GYM? 
Procedure for entering and exiting the gym: 

Enter 
- Hold your card against the card reader, swipe only once.
- Green light will flash with a beep
- Glass door is now open
- Only one person can enter at a time 
- Wait for the glass door to lock behind you before swiping your card on the wall on the left 
- Walk directly into the turnstile do not turn it first, as the turnstile only allows one turn after swiping your card.

Exit 
- Hold your card against the card reader - on the wall -  right side
- Green light will flash with a beep
- The turnstile will unlock
- Only one person can exit at a time
- Swipe your card at the glass door - left - to exit

NB: If you entered the gym with your access card, but did not exit correctly, with your access card, the system will not allow you to enter the gym next time.

 

WHAT ARE THE CENTRE’S SUPERVISION/OFFICE HOURS?
Supervision/Office Hours are the hours that there is a staff member available to assist you.
 

Monday – Thursday: 06h30 - 20h00

Friday: 06h30 - 18h00
 

CAN I STOP MY DEBIT ORDER?
On completion of signing the debit order and gym contract you are responsible for the full payment of the term of the contract. Failure of your monthly debit order payment you will be fined R50.00 over and above the monthly fee applicable to your contract.

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